Question 1

How quickly can you respond to an emergency garage door repair?

Accepted Answer

We offer 24/7 emergency service throughout the Chicago area. For emergency calls, we typically respond within 1-2 hours depending on your location and current call volume. We understand that a broken garage door can be a security concern and work to get to you as quickly as possible.

Question 2

How much does garage door spring replacement cost?

Accepted Answer

The cost of spring replacement varies based on the type of spring (torsion or extension), the size and weight of your door, and whether one or both springs need replacement. We provide upfront pricing before starting any work. Call us for a free estimate.

Question 3

How long does a garage door spring last?

Accepted Answer

Standard garage door springs typically last 10,000 to 20,000 cycles, which translates to about 7-10 years with average use. We also offer high-cycle springs that can last significantly longer. Regular maintenance can help maximize spring life.

Question 4

Can I open my garage door manually if the power is out?

Accepted Answer

Yes, most garage doors can be manually operated using the emergency release cord. This disconnects the door from the opener, allowing you to lift it manually. However, be cautious - if springs are broken, the door will be very heavy and potentially dangerous to lift.

Question 5

Do you service all brands of garage door openers?

Accepted Answer

Yes, we service and repair all major garage door opener brands including LiftMaster, Chamberlain, Genie, Craftsman, and more. Our technicians are experienced with both older models and the latest smart garage door openers.

Question 6

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once per year. Regular maintenance includes lubricating moving parts, checking springs and cables, testing safety features, and making adjustments. This helps prevent breakdowns and extends the life of your door.

Question 7

What areas do you serve?

Accepted Answer

We serve the greater Chicago area including Naperville, Aurora, Joliet, Schaumburg, Evanston, Oak Park, Cicero, Bolingbrook, and many surrounding communities. Contact us to confirm service availability in your specific location.

Question 8

Are you licensed and insured?

Accepted Answer

Yes, Martinez Construction is fully licensed, bonded, and insured. This protects both you and our technicians in the unlikely event of an accident or damage during service.

Question 9

Do you offer warranties on your work?

Accepted Answer

Yes, we stand behind our work with comprehensive warranties. Warranty terms vary by service and parts used. We'll explain all warranty coverage before starting your repair or installation.

Question 10

Can you match my existing garage door if I need to replace just one door?

Accepted Answer

In many cases, yes. We work with multiple manufacturers and can often match or closely approximate your existing door style, color, and material. We'll do our best to maintain consistency across your garage doors.

Frequently Asked Questions

Still Have Questions?

Ready to Get Started?